Privacy and Cookie Policy

At Ver Facil Limited we take the privacy of your personal data very seriously. In this privacy notice we have laid out what data we collect, how we collect, what we use it for, how we protect it and what your rights are.

Our Contact Details

1 Trevanson Street
Wadebridge
Cornwall
PL27 7AW

office@verfacil.co.uk
0
1208 811277

What type of information do we have

We currently collect and process the following data:

  • Name
  • Telephone number
  • Email address

How do we collect this information and what do we do with it

This information is collected from the contact form or the account form you will have filled in and sent to us.

We use this data to:

  • provide you with the information you requested so you can decide whether to enter a contract with us.
  • fulfil any contractual obligations and maintain our business relationship.
We use contractual obligation as the lawful basis for processing of this data.

We may share this data with our commercial partner, Glas-Data, but only where this is required for us to fulfil our contractual obligation to you.

How do we store and protect your data

We store your data in our secure email system and file storage system with password protection and access controls to ensure that only those who require the data are able to access it.

We keep this data for one year after the end of the contract to allow for any feedback or queries to be answered. We will then delete this data from our systems.

Links to other sites

We have links to third-party sites on our website. Ver Facil Limited has no control over information that is submitted to these sites and recommend that you consult these sites privacy policies before giving them any information.

Cookies

Cookies are widely used tiny pieces of software (files) that are installed on a computer or mobile device via the browser (e.g. Microsoft Edge or Internet Explorer, Apple Safari, Google Chrome, or Firefox) when an individual visits a website.

Cookies allow websites to recognise that a user on an individual computer has previously visited the site. The cookies save some information about that user for when they access the site again in the future.

Most browsers allow you to turn off cookies. To do this, look at the 'help' menu on your browser. Switching off cookies may restrict your use of the website and/or delay or affect the way in which it operates. As the steps for controlling your settings can vary for each browser, we've included links to the official instructions for the most common browsers below:

By using our website and our social media pages (such as Facebook, Twitter and YouTube) you agree that, unless you disabled them within your internet browser, we can place the types of cookies set out below on your device and use that data in accordance with this Policy.

Broadly, there are 4 types of cookie:

Strictly necessary cookies. These are cookies that are essential to make a website work and enable features that users have specifically asked for. Without use of cookies, these features of the website could not operate.

Performance cookies. These cookies collect anonymous information about users for the purpose of assessing the performance of a website. Common uses include well-known web analytics tools such as Google Analytics.

Functionality cookies. These are cookies that automatically remember choices that users have previously made in order to improve their experience next time they visit a website. For example, where users select their preferred settings and layout.

Targeting or Advertising cookies. These cookies are similar to performance cookies, in that they collect information about users’ behaviour. However, this information is used at individual user level to advertise products and services to users on the basis of the behavioural information collected. If you use Instagram or Facebook, cookies can help smooth the sharing process between our site and your online feeds.

The cookies we use are:

bk.webfonts.format – This is strictly necessary cookie which allows the website to load faster.

There are also the following cookies related to the youtube videos on our site which are Targeting or Advertising cookies to store your preferencesin youtube and keep statistics of what videos from Youtube have been used:

  • GPS
  • IDE
  • test_cookie
  • VISITOR_INFO1_LIVE
  • YSC
  • yt-remote-cast-installed
  • yt-remote-connected-devices
  • yt-remote-device-id
  • yt-remote-fast-check-period
  • yt-remote-session-app
  • yt-remote-session-name
The full youtube privacy policy can be found here.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at office@verfacil.co.uk or 01208 811277 if you wish to make a request.

How to make a complaint

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Infomation Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

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